General evcables.com FAQ's
How does delivery work?
Our EV Cables are built, tested and shipped from Buckinghamshire, UK. In most cases your cable will be made-to-order (fast) although we do hold some lines in stock.
The total delivery time is build time (typically 1 business day) + shipping. We use DHL Express next working day service for our UK deliveries.
So orders placed on:
Monday are dispatched Tuesday and arrive Wednesday
Tuesday are dispatched Wednesday arrive Thursday
Wednesday are dispatched Thursday to arrive Friday
Thursday are dispatched Friday to arrive Monday
Friday are dispatched Monday to arrive Tuesday
Saturday are dispatched Monday to arrive Tuesday
Sunday are dispatched Monday to arrive Tuesday
You'll receive an email upon dispatch which contains the tracking link.
If you need your cable the next day, live chat with us before 1pm and we'll do our best to make it happen!
How long is your warranty?
Our industry-leading warranty means that you will be covered for manufacturing defects for the period of the warranty.
What is the return policy?
You have 30 days to change your mind about the purchase. A refund of the sale is available within 30 days (excluding postage costs) if the Item is new and has never been used. Only the cost of the product without any freight costs will be refunded.
There are no refunds after 30 days.
Where are the EV Cables manufactured?
We build, test and dispatch from our cable lab in Marlow, Buckinghamshire.
How are the EV Cables tested?
We assemble everything in the UK and only after 50+ automated & visual tests are our EV Cables marked as ready.
How do I apply to be a partner?
Just complete this form.
Once you've completed the form below our support team will review your account and if approved will send you an account invite. This account will enable you to purchase from us with the partner discount applied along with other benefits.
What's the delivery charge for partners?
For UK shipments, it's free! Not only do you get 40% off our RRP's we also include UK shipping for free.
For bulk orders just talk to your account manager or live chat with us and we may be able offer further discounts due to the delivery saving.
You can see the shipping costs for orders outside of the UK at the checkout.
What are the minimum order quantities?
There aren't any! As soon as you're approved you start placing orders of any quantity.