You have 30 days to change your mind about the purchase. A refund of the sale is available within 30 days (excluding postage costs) if the Item is new and has never been used. Only the cost of the product without any freight costs will be refunded. Please use the return procedure outlined below.

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Our warranty policy can be viewed here.

Our EV Cables are built, tested and shipped from Buckinghamshire, UK. In most cases your cable will be made-to-order (fast) although we do hold some lines in stock.

The total delivery time is build time (typically 1 business day) + shipping. We use DHL Express next working day service for our UK deliveries.

So orders placed on:

Monday are dispatched Tuesday and arrive Wednesday
Tuesday are dispatched Wednesday arrive Thursday
Wednesday are dispatched Thursday to arrive Friday
Thursday are dispatched Friday to arrive Monday
Friday are dispatched Monday to arrive Tuesday
Saturday are dispatched Monday to arrive Tuesday
Sunday are dispatched Monday to arrive Tuesday

You'll receive an email upon dispatch which contains the tracking link.

If you need your cable the next day, live chat with us before 1pm and we'll do our best to make it happen!

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If you see a cheaper comparable cable elsewhere, either before or within 30 days of purchase. Just live chat with us and we'll adjust or refund you the difference.

Q - Would this product/item/cable work as an extension cable?

A - No. The International Electrotechnical Commission (IEC) standards don't allow for extension cables on EV Cables.The IEC standard is clear on the matter; “A cord extension set or second cable assembly shall not be used in addition to the cable assembly for the connection of the EV to EVSE.”. Therefore any EV extension cable will sit outside of the standards and may affect your vehicle warranty in the event of a claim. More details and options here:https://evcables.co.uk/pages/ev-extension-cable

Q - Why is one of the pins further back on my plug?

A - This is part of the standard. It is a safety feature on the plugs/cable so when it is unplugged the power disconnects first.

Before buying your EV cable, make sure you’ve selected the right cable for your electric 

vehicle with our checklist:

Confirm the charging cable is compatible with your electric vehicle (EV). Use our car model search to find the correct cable for your vehicle, or check if your vehicle is listed in the ‘Car Checker’ tab. Want to double check? Simply speak to our team. 

Check it’s the right length for your needs. For example, if you’re using a public charging station, we recommend a length of 5 metres because it’s not always possible to park on the nearest side of the charging station. If you’re using the cable with a wall charger at home or work, simply measure the length needed to reach the vehicle socket.

Don’t have your electric vehicle yet? Check with the manufacturer, dealer or seller to confirm if it already comes with a charging cable.

This cable can’t be used to adapt or extend an existing charging cable. If a charging cable is already connected to a charging point, it can’t be daisy-chained together to extend the length. It can only be used with the open socket of a charging point.

This EV charging cable is compatible with AC charging stations usually found in supermarkets, retail parks, on the street and wall chargers, typically installed outside a home or office. It’s not a DC fast charging cable (also known as CCS and CHAdeMO), so you don’t need to buy a cable to use fast charging stations as they’re already connected to the charging station.

Still unsure? Simply get in touch and we’ll make sure you buy right first time.

Our B2B & Wholesale customers get up to 40% off our Recommended Retail Prices. You can find out more and sign up here.